No ethic’s & pathetic

I’ve had issues with my Fibre line constantly dropping since inception about 2 years ago. I’ve complained too many times & eventually requested to cancel the service, since I occasionally work from home & this disruption is jeopardizing my job. When I put in the request to cancel on 30 April 2025, instead they’d compt me for May, do an investigation & I should send them an email with pictures, when the line drops, which I did. I never got responses or communication from the mails I sent. So on the 30 May 2025, I requested to cancel the service & waiver the cancellation fee, since this isn’t what I signed up for or agreed to pay for. They refused to waiver the cancellation fee, hence not allowing me to cancel the service. This is a travesty & under handed tactics to keeps customers from terminating their appalling service.

There disregard & lack of effort has proven incompetence as employees & a company. My request was for you to waiver the cancellation fee which you totally disregarded.

Their of lack ethics and under handed tactics to maintain customers speaks of their desperation.

Do yourself a huge favor & don’t work with this company. You will learn to regret it.