NO effort to resolve problem

I now do not have internet since 04/12/2017. At first I thought it is due to the bad weather but the problem persisted. On 06/12/2017 I spoke to someone via the online chat option. She indicated she would escalate the problem. On 07/12/2017 I spoke to Darrel for 27 min on the phone who also said he will escalate. I then opened a ticket for the problem. On 11/12/2017 I phoned twice to no solution. On 12/12/2017 I got a respnse on the ticket asking when a convenient time will be to contact me. I responded and have not received a call yet. Today 14/12/2017 I tried the online chat again, and got cut off with a message saying all our consultants are busy. At least all of them had one thing in common. “We are sorry to hear about your problem”