No effort to make it work for the client when things go wrong...

What a frustration to be a "client" of WebAfrica. All goes well until it does not, and when it goes pear shaped, no-one can (or will) help you. The only way to communicate is via WhatsApp or email and, despite asking to be called - or be provided a number to call them on, no effort is made to do this. And this goes on for weeks.

What happens then? The Legal Department contacts you to let you know your account has been suspended (despite trying to pay through a faulty app), Client Services (a misnomer) contacts you to ask you to pay or else your account will be suspended (which you then pay and still get asked to pay), and the agent on the WhatsApp group lets you know that you don't have to do anything, there was a mistake on your account and that it will be sorted out. And in no chronological order. AND STILL NOBODY TRIES TO CONTACT YOU BY PHONE OR ALLOW YOU TO CONTACT THEM.

I'd choose another service provider, just to not have to waste so much time on trying to solve issues when they arise... The funny thing? I was a very happy customer a few years ago and chose WebAfrica because of my experience then, but rather stay away...