no delivery of router

<p>So much for the 48h delivery limit...I am waiting since monday for my router (it is now friday). I have been phoning the callcenter every day (several times), my case häs been escalated etc. etc. and the delivery company is getting the blame (they haven't even arranged a time of delivery. According to the call center agent, the delivery company said that they have called me and i did not answer (What the hell). I have been watching my phone the whole time. When I called the callcenter again in a ew minutes they said the delivery guys were at my house but no one was there ( I was here the whole day, everyday). Im getting no feedback over delivery. how can there be no control over the deliveries. I even suggested i pick it up myself</p>