No Delivery followed by no assistance

I ordered the LTE package with Web Africa over a week ago and still no delivery. I raised the following ticket with no response from WebAfrica:

- Client 20/02/2018 20:45

Good day

I received a message today as follows:

"We have not received the delivery address for your LTE - Advanced Order placed with Web Africa No. 52505. Your order is at risk of being cancelled.We will call you within 24 hours."

I received two missed calls this morning on my cell phone. Unfortunately I am not allowed to keep my cellphone on me during working hours, however I tried to call the number back after work but I seemed to have missed the webafrica working hours. This is really disappointing because I provided my work number on my profile but I haven't been contacted once yet on that number. To ensure that I remain a customer kindly contact me on my work number. I will provide it again.

I called webafrica and a consultant gave me a number and tracking number for RAM hand to hand couriers, but this number gets diverted to some other company. I tried to track the number but RAM's website says the number is non existent.

I called in to webafrica again for assistance but still I have not been given reasons why my SIM has not been delivered or atleast provide the status of the delivery.

I think I will be much better off cancelling this order and contacting a Service provider that is willing to assist new customers.

WebAfrica kindly get in contact with me to cancel my order.

Regards