NO CUSTOMER SERVICE WHATSOEVER

My wifi stopped working on 23 June 2019. I logged a report on 24 June 2019. The turnaround time is supposed to be up to 48 hours. On Thursday I has still not had a technician come out to see what the problem was but instead, Saturday morning I get a knock on my door from a Vumatel technician. WebAfrica did not call me to inform me that someone was coming over nor make arrangements with me. Also, they charged me a full months billing despite me advising and informing them timeously of the pro rata billing that needs to be accomodated. Also tried to sign my friend up with WebAfrica - she basically did an online profile and added a product which is not set up or anything - we realised that the product will not work in her area and sent a cancellation - WebAfrica sent a conformation of cancellation but still billed. As I type this I am on HOLD listening to pathetic cheesy jokes. What the hell !! This is the worst customer service and no one gets back to you - nor can you get through to customer service. !!!