No customer service Robots only

Today being 2 Feb 2023 is the first time I received an email address from. Webafrica, which I'm using to Dispute bill of invoice attached as well as Cancel fees.

Reasons for cancellation is failure for webafrica to provide an Internet connection as of activation dates 5Jan 2023 . Numerous faults logged. I have been activated twice on 5 & 8Jan 2023. A vuma technician visited premises stating not ONT or vuma issue instead the router failure to transmit to both wired and wifi devices. If and when I am connected then I am disconnected from 1-8 hours in a day mainly anytime from 4pm onwards. 31 Jan 2023 & 1 Feb 2023 no Internet or connection at ll on those days. I m trying to cancel the last 3days and eventually a consult confirms cancellation but want me to pay the cancellation fee of + R900 I Refuse to pay or debit my account due to default of agreement on Web Africa side. W. R. T. Invoice attached a consultant I spoke to at time of fult loggs stated that the 1st month bill will be reversed as no Internet connectivity which in essence means Jan 2023 should be reversed and only charged 1st bill in Feb 2023 for services if it is being rendered. I have never in my life had such an awful customer service experience with limited human contact nd those contacts asking pre automated questions when it comes to service delivery or