No Customer service.

I have had endless issues since moving to my new home with Webafrica, first it was getting my connection setup as SADV was bought by Vumatel so my address wasn't and still isn't listed on the Vumatel network but I managed to get my internet up after doing almost everything myself phoning Vumatel, SADV and speaking to Webafrica on Whatsapp because you cannot phone support. I have now been paying for a service the last 3 months that I am not receiving first I was on a 200/200 MB line and my speed was only on 100/100 MB I then requested 1Gbps with the hope that they would correct my speed after my failed attempts speaking to a technician on their Whatsapp and still I am on 100/100 MB but on my account states Vuma aerial 1 Gbps and I paid for the package. I logged a ticket on 01/05/2021 and its just been closed now 10/05/2021 but the issues is still not resolved. Webafrica is basically *****ing money from me by not giving me the connection speed I am paying for and the fact that you cannot contact them on for technical issues besides on Whatsapp is useless. I have spoken to agents that just stop replying me and the chat ends because there is no communication. I am not new to Webafrica and have been using them for the past 4-5 years but seems after sales custom service is at the bottom of the priority list.