No Customer Service

On 19 Oct 2019, I experienced signal problems with my Telkom LTE. I logged a ticket, but only received a response on 23 Oct 2019. The response did not explain the problem and just said they do not know about any issues. On 25 Oct 2019, I noticed that my download speeds are 80% slower than another ISP's Telkom LTE offering in the same area. I logged another ticket and up to now have had no response. Until now, no acceptable explanation has been received as to the network issues or delay in response on my first ticket.

Their SLA is 48 hours, as per the response you get when logging a ticket.

I am very disappointed in their Customer Service and Support. I would recommend anyone thinking about joining them, to consider other options first.

As long as their services are up, it's fine but as soon as they go down, there is no support and you just have to hope your problem resolves it self.