HB
Hendrik B
1 reviews | Active since Apr 2026
02 Apr 2026, 16:33
No customer service.
Appalling service, paid arrears account via EFT and asked them to make note of the payment so that my service does not get disconnected over Easter Weekend. Of course this was not done and my service was disconnected.
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Replies (1)
Webafrica's replyOfficial
02 Apr 2026, 16:47Hello Hendrik,
We completely understand how frustrating it must have been to have your service disconnected despite arranging payment, especially over the Easter weekend. Your experience is important to us, and we truly appreciate you taking the time to share this feedback. We will be submitting it to our Service Quality Team to help improve how we manage situations like this.
We’ve checked your account and can confirm that your service has already been reconnected. Please restart your router to restore your connection. If you still require any further assistance, send us a direct message on Hello Peter with a brief description of your issue, and our team will be happy to assist.
Warm regards,
Webafrica Crew
We completely understand how frustrating it must have been to have your service disconnected despite arranging payment, especially over the Easter weekend. Your experience is important to us, and we truly appreciate you taking the time to share this feedback. We will be submitting it to our Service Quality Team to help improve how we manage situations like this.
We’ve checked your account and can confirm that your service has already been reconnected. Please restart your router to restore your connection. If you still require any further assistance, send us a direct message on Hello Peter with a brief description of your issue, and our team will be happy to assist.
Warm regards,
Webafrica Crew
Webafrica's reply02 Apr 2026, 16:47
Official
Hello Hendrik,
We completely understand how frustrating it must have been to have your service disconnected despite arranging payment, especially over the Easter weekend. Your experience is important to us, and we truly appreciate you taking the time to share this feedback. We will be submitting it to our Service Quality Team to help improve how we manage situations like this.
We’ve checked your account and can confirm that your service has already been reconnected. Please restart your router to restore your connection. If you still require any further assistance, send us a direct message on Hello Peter with a brief description of your issue, and our team will be happy to assist.
Warm regards,
Webafrica Crew
We completely understand how frustrating it must have been to have your service disconnected despite arranging payment, especially over the Easter weekend. Your experience is important to us, and we truly appreciate you taking the time to share this feedback. We will be submitting it to our Service Quality Team to help improve how we manage situations like this.
We’ve checked your account and can confirm that your service has already been reconnected. Please restart your router to restore your connection. If you still require any further assistance, send us a direct message on Hello Peter with a brief description of your issue, and our team will be happy to assist.
Warm regards,
Webafrica Crew