No customer service!

Every three months, my premium increases. I initially paid around R400-R500, but now it’s close to R900. I never gave consent for these increases. I’ve requested multiple times to downgrade my plan, as I never asked for an upgrade. I constantly have to contact their WhatsApp support to request a downgrade or decrease, but no one resolves the issue. They log the complaint but never follow up. Despite requesting my plan to be reduced or canceled, the debit order still goes through. I’m ready to cancel my services entirely. Their customer service is nonexistent—you’re just sent from one person to another. The WhatsApp agents even say their shift is ending and can’t assist. I strongly advise against trusting Webafrica for your fiber. If you encounter any issues, it’ll take months to resolve. They don’t even have a proper phone line; everything is done via WhatsApp, and their agents seem to choose who they want to help.