No customer service

What an awful customer experience. They have absolutely no idea of customer service. Every time I made contact on the whatsapp number I would get a different answer. I switched addresses. First I was told I can and I should take my router with me. At the new address I was told they have to switch service provider. A new installation was ordered. I got a email saying my service has been canceled and I must return the router. In the meantime the new Fibre point has been installed, I also received a message to say the new router is on its way. More than a week still no router has been delivered, when I followed up I was told I was suppose to keep my old router. Oh and while all this is going on they continue to debit money while I have had no service for three months.