No correspondence received about outage

Hi Carmen, we appreciate you reaching out. Just to let you know, our HelloPeter support is available Monday to Friday, 8am to 5pm, and we are offline on public holidays, which is why we were not available on Freedom Day.We know delays can be frustrating, and we really want to make sure you get the help you need.If you are still waiting for assistance, please send us a private message with your details. We are ready to step in and guide you through to a resolution.We are here for you every step of the way.  Warm regards,
Webafrica Crew