No contact to Webafrica other than new sales!!!!

I called webafrica a few days back and decided to take up fibre. I spoke to Busisiwe and she advised me everything was sorted and i paid in R249 delivery fee only as the first month fee will be just R10 as a promotion. I get a message 3 days later saying that there is a problem as openserve doesn't work in this area. Busisiwe did not advise this to me. I then got a call from a male advising that he cannot do anything to help and i needed to change it to evotel and pay the full first month fee. The male was not much help in sorting the issue out but wanted to sweep the dirt under the carpet. He assured that i would not be liable for any other fee and only once my fibre is activated will i pay a pro rata fee. Today i get an sms and email stating i am owing over R2000, for what? i dont know. I tried the watsapp way but it says that my application is pending and it doesnt allow me to chat to anyone. I tried calling but i can only speak to the sales department who advised that they cannot do anything from their side. So now i am stuck and i dont have anyone at webafrica to talk to. Utter nonsense and I am not even a client yet but webafrica stole my R249 and isnt contacting me regarding activation of my fibre