No Connectivity from Monday, 13 Apr 2020.

Good day,

I have an issue to report which is taking more than a day to resolve. I've not had internet access since Monday. We had tried numerous times yesterday to get this matter resolved as we urgently require Internet access as we are working from home. I upgraded and paid for a package with WebAfrica on 25 March from 25GB to 55GB, and on Monday we didn't have any internet access. We called numerous times and eventually when we did get through we found that although WebAfrica had the upgrade noted on their side, this was not actioned by RAIN. Hence our data plan has reached it's cap, the old 25GB package.

We find this extremely unprofessional, as our WebAfrica account page shows our 55GB plan, meanwhile Rain has done nothing on their side. This no connectivity for 2 days has resulted in us using our cellular mobile data, as well as purchasing Top Up Data from Webafrica, which as we all know is extremely expensive.

The ticket number for this job is ***. I need this matter escalated and resolved as soon as possible. Some sort of compensation is required for this unacceptable mishap.

Thank you.