No connectivity for over a month

I’ve usually had such incredible service with Webafrica however currently I’m utterly disappointed and shocked at the service I’ve received.

I app**** for a fibre service that would be provided by openserve through webafrica at the end of November and it was supposed to be a quick and seamless process like it’s always been. To my dismay I am still without internet a month later and they’ve been escalating this situation with openserve for the past three weeks. I’ve been contacting webafrica everyday trying to sort this issue out and basically the only answer I get is that they have escalated and their hands are tied. Openserve has not called me to install the fibre at my place and I’m not sure what other information they need from me because they have everything they need. There’s apparently an openserve brand manager who can do nothing else but log this case into the system as ‘urgent and important’ but nothing else happens after that.

This online system is not working and their ‘understanding’ of my frustration serves no one any good in this matter.

After this experience I would recommend webafrica and openserve to anyone else.

Not sure what I’m gonna do now seeing as everyone is apparently closing shop tomorrow (which I found out today and I was promised connectivity before Christmas).