No Connectivity for more than 5 days

Shocking customer service, I have not had access to WIFI for the past 5 days and have been in contact with them and nothing has been done on their end. Yet I will be expected to pay the full subscription fee at the end of the month. I get we are coming from holiday but this is really unacceptable service on their end I have chat dating from the 1st with no resolution. You cannot speak to a consultant on the customer care number, you are directed to the chat bots which is completely useless when you need to know how to cancel the service and go to another service provider.