NO CONNECTION,PAID THEM

Payment made on the 5th September 2024 via Webafrica portal, email was received from Payfast that payment received. Days goes by no connection, then I contacted them on their both chats, complain email, and Vumatel HQ with no assistance at all of which I did send proof of payment. I logged a case with ISPA no feedback from them too. I posted on X they asked for DM as if i will be assisted no luck. Matter has been escalated from Webafrica to Payfast to allocate my payment so I be connected, The TAT has lapsed still no proper feedback. I have been paying this service from Webafrica but this month they gave me bad service and I do not owe them as my service was suspended. Now the router light is RED and no one is calling me or coming back to me unless I go to chats. Either this ISP refund me or connect me as it is almost half of the month. I also want to know the days I was not connected while I made payment what is going to happen. I need answers on what went wrong because I always make monthly payment. PLEASE REFUND ME OR CONNECT ME FOR THIS MONTH