No connection, poor service

Get your management to contact me . Been wasting my time with your consultants. After various troubleshooting they still can't resolve my issue. I requested it to be logged with your technicians. I was told the query was logged . I received a reference 237922 only for the agent to abruptly leave and close my request a minute later. Do these agents think I'm stupid. So it will now cost me more time with another agent to go through all the steps and frustrate me further.