No connection after a week.

On Tuesday 17 May I ordered a new line to be connected at my new house as we were moving to a new house. Friday, webafrica sent me an email to ask for a proof of residence for the new house so that they may manually cancel the old service which the previous tenant didn't do. I did so. Up until today, after numerous whats apps to webafrica I am still waiting to be connected. This is a week later. I keep getting told that Vumatel needs to cancel the line and they are sorry for the inconvenience. Truth is, I am being billed for a service I am not receiving. Both my partner and I work from home and need the internet. They are fast to debit my account, yet slow to connect. This level of service is unacceptable. Their consultant Cheslyn, does not answer any of my emails. Their staff on the whats app line constantly say sorry for the inconvenience, but offer no assistance nor reparation due to the fact that I am without internet for a week, yet I am sure this will not reflect on my bill.