oM
owen M
1 reviews | Active since Sept 2024
26 May 2026, 11:25
No connection.
My Internet line just went dead now a week, i have been sent from Operator to Operator, pillar to post. 7 days later no resolution,. i am so dissappointed after 3years of loyal to them and no one knows what the issue is, i dont owe the and subscription, how can you send an sms to sya they resolved the issue yet there are no services and no one even visited our home to rectify or even call to confirm serices have been restored. i feel ****** and intend to cancel and opt for a better service provider. Please revisit theis case number ***1 or else i am cancelling your services.
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Webafrica's replyOfficial
26 May 2026, 11:41Hi Owen,
We fully understand how upsetting and disappointing it is to be without a working connection for an entire week, especially after being a loyal client for several years. Being passed from one operator to another without resolution, receiving messages that the issue is resolved when it clearly is not, and not receiving a visit or confirmation would leave anyone feeling let down. This is not the experience we want for you, and it’s certainly not the standard we aim to deliver.
We recognise how serious this is, particularly when you are up to date with your account and have done everything expected on your side. Your query has been submitted for review and remains under active attention. We are consolidating feedback from the relevant teams so the issue can be properly identified and followed through to resolution, rather than leaving you without answers.
We are here to help and will reach out as soon as consolidated feedback is available so you are not left in the dark.
Warm regards,
Webafrica Crew
We fully understand how upsetting and disappointing it is to be without a working connection for an entire week, especially after being a loyal client for several years. Being passed from one operator to another without resolution, receiving messages that the issue is resolved when it clearly is not, and not receiving a visit or confirmation would leave anyone feeling let down. This is not the experience we want for you, and it’s certainly not the standard we aim to deliver.
We recognise how serious this is, particularly when you are up to date with your account and have done everything expected on your side. Your query has been submitted for review and remains under active attention. We are consolidating feedback from the relevant teams so the issue can be properly identified and followed through to resolution, rather than leaving you without answers.
We are here to help and will reach out as soon as consolidated feedback is available so you are not left in the dark.
Warm regards,
Webafrica Crew
Webafrica's reply26 May 2026, 11:41
Official
Hi Owen,
We fully understand how upsetting and disappointing it is to be without a working connection for an entire week, especially after being a loyal client for several years. Being passed from one operator to another without resolution, receiving messages that the issue is resolved when it clearly is not, and not receiving a visit or confirmation would leave anyone feeling let down. This is not the experience we want for you, and it’s certainly not the standard we aim to deliver.
We recognise how serious this is, particularly when you are up to date with your account and have done everything expected on your side. Your query has been submitted for review and remains under active attention. We are consolidating feedback from the relevant teams so the issue can be properly identified and followed through to resolution, rather than leaving you without answers.
We are here to help and will reach out as soon as consolidated feedback is available so you are not left in the dark.
Warm regards,
Webafrica Crew
We fully understand how upsetting and disappointing it is to be without a working connection for an entire week, especially after being a loyal client for several years. Being passed from one operator to another without resolution, receiving messages that the issue is resolved when it clearly is not, and not receiving a visit or confirmation would leave anyone feeling let down. This is not the experience we want for you, and it’s certainly not the standard we aim to deliver.
We recognise how serious this is, particularly when you are up to date with your account and have done everything expected on your side. Your query has been submitted for review and remains under active attention. We are consolidating feedback from the relevant teams so the issue can be properly identified and followed through to resolution, rather than leaving you without answers.
We are here to help and will reach out as soon as consolidated feedback is available so you are not left in the dark.
Warm regards,
Webafrica Crew