No compensation for Fibre not working and horrible customer service

The worst service ever our Fibre has been off for two days. Yet they still debit my account and my Fibre didn't go and, and top of it all they don't even compensate for the time your fiber is off all they say is they can do nothing about and their web page is not user friendly and it's so difficult to get a hold of someone to speak to because you always having to speak to a robot.

I would like t0 get compensate for these days the wifi is not working. The worst ever customer experience.