No communication / support

- Requested an upgrade and was downgraded instead

- No other way to "speak" to them than WhatsApp, spent in total 3 hours with them, being reconnected to other departments, only to be told that they busy or just do not respond at all. This has not been the first time.

- Cancelled my service with them (13.03) to be told that I'm stuck with them until End of April and that I will have to return the router (after 5 years of being with them, no address was given where to even return this).

- The fact that they trying to make it difficult makes things even worst.

- Overall very disappointing they focus more on marketing than their infrastructure and support.