No communication, no support and incomplete fibre

<p>Client Kot17 refer to tickets ********** (18 Feb), ********** (8 Mar) and ********** (29 Jun). Please read most recent ticket for full description of issue. To other readers: fibre not delivered since order at start Feb 17. Comms breakdown since Feb 17. Automated answering service at Webafrica is not answered in a number of tries in waiting period. Once only on 29 Jun, but after two minutes, line went dead. On website they have 'Chat with us', but the moment they see it is not about a sale, the chat is blocked with an all agents busy message. Telkom part of fibre installation done. Router dropped at my house, while not there. No instructions, no manual or any form of comms. Billing for fibre started, parallel with ADSL service - an impossibillity in their own terms. Because they don't read or communicate (Rafeeqah is a computer), you will see they will reply with the following message:</p> <p>"Hello ,</p> <p>Thank you so much for your enquiry.</p> <p>We would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email ********** or ********** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay</p> <p>Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM</p> <p>As soon as we receive your email to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.</p> <p>Kind regards,</p> <p>Rafeeqah"</p> <p>Please note Rafeeqah, that I already have three tickets that solicited no response. There is no purpose to register more tickets. You have my client nr and my contact details. Contact me on my cell or by e-mail, that will not provide more tickets.</p>