No Comms from a internet company - useless bunch

I Have been with Webafrica for many years, but they are now getting useless, there is no way to contact them telephonically, and they are not answering the client on the whattsapp service, I had to send them a support email on my phone as there is no other way to try and resolve communication, it is funny that a Internet company knows very little on how to communicate effectively. I run a huge company but without internet I am *****ed hopefully Webafrica will get back to me today, or tomorrow, or next week or never.