No clue about the concept of customer service

<p>Montha ago I reported a fault on my ADSL line. It took one of their call centre agents days to respond. The line speed issue was never resolved and I decided to terminate my account. I requested termination as of end November 2016, but was advised that, as per my contract, I had to give a calendar months' notice. I requested a copy of said contract at least THREE TIMES. Not received to date. During the month of December 2016, I logged several complaints about slow line speed. Was contacted telephonically by someone in their technical department. Asked him to call me back in 20 minutes because I was driving....NEVER HAPPENED. To date line speed issue remains. A few WEEKS ago, I requested that my Telkom line number be placed in the holding pool on 27th December 2016 so that my new ISP can have access. Was advise YESTERDAY that there was an outstanding request with Telkom that needed to be resolved before the line can be placed in the holding pool. How long have WebAfica been aware of my cancellation and how long have they been aware of the outstanding request with Telkom? And of course, their call centre agents have been on an indefinite strke, based on their inability to take calls.</p>