AR
Antoinette R
1 reviews | Active since Aug 2019
23 Oct 2019, 16:49
NO Client service from WEBAFRICA
We have been paying for a 100/50 line, uncapped and unshaped, since July 2019 and had extremely low speed or NO internet access at all. We have been escalating the matter and every time we get asked to reset the router and white box. Nothing seems to work! They are unable to assist us via live chat to resolve this issue, as I refuse to spend any more airtime on a matter that they do not wish to resolve! We were told a technician will come out, and we are still waiting two weeks down the line.....
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Antoinette R's updateReviewer Update
24 Oct 2019, 18:32Telkom Technician came out today. He tested the fibre with his own router and accessed his own account and got perfect readings on both WiFi and cable connection on ALL devices!
When he arrived he could not connect to the internet without the cable, as I have been experiencing all along. He then connected his laptop and router and connected to his account and got perfect readings.
He discovered that my account was set at 10meg with WebAfrica and that the router is also faulty. I have been paying for a 100meg line, but receiving a 10 meg and way less!
Yet another support ticket submitted to WebAfrica. Let us see who they blame next for their incompetence!
When he arrived he could not connect to the internet without the cable, as I have been experiencing all along. He then connected his laptop and router and connected to his account and got perfect readings.
He discovered that my account was set at 10meg with WebAfrica and that the router is also faulty. I have been paying for a 100meg line, but receiving a 10 meg and way less!
Yet another support ticket submitted to WebAfrica. Let us see who they blame next for their incompetence!
AR
Antoinette R's update24 Oct 2019, 18:32
Reviewer Update
Telkom Technician came out today. He tested the fibre with his own router and accessed his own account and got perfect readings on both WiFi and cable connection on ALL devices!
When he arrived he could not connect to the internet without the cable, as I have been experiencing all along. He then connected his laptop and router and connected to his account and got perfect readings.
He discovered that my account was set at 10meg with WebAfrica and that the router is also faulty. I have been paying for a 100meg line, but receiving a 10 meg and way less!
Yet another support ticket submitted to WebAfrica. Let us see who they blame next for their incompetence!
When he arrived he could not connect to the internet without the cable, as I have been experiencing all along. He then connected his laptop and router and connected to his account and got perfect readings.
He discovered that my account was set at 10meg with WebAfrica and that the router is also faulty. I have been paying for a 100meg line, but receiving a 10 meg and way less!
Yet another support ticket submitted to WebAfrica. Let us see who they blame next for their incompetence!
AR
Antoinette R's updateReviewer Update
24 Nov 2019, 17:19It is now a month later and my issue remains unresolved! It is the most useless ISP and will not recommend Web Africa to anyone.!
AR
Antoinette R's update24 Nov 2019, 17:19
Reviewer Update
It is now a month later and my issue remains unresolved! It is the most useless ISP and will not recommend Web Africa to anyone.!