No care for current clients!!!

I have been a long term client since 2018. I recently started noticing I'm being over charged for my package compared to the industry standard and compared to what Webafrica offers new clients when signing up. I took this up with Webafrica and was told these deals on their website are not for current clients. After a lengthy discussion my only option would be to cancel my current contract and then sign up as a new client with them again to get the deal. Then only to be told they need a months notice before canceling and this would be end of September. Today is the 2nd of August, one month notice is the 2nd of September!!!!!! This is crazy. I'm so disappointed in their service and lack of care for current clients. You would think they would want to keep current clients?? Offer them discounts for being loyal paying clients for years?? NOT THE CASE AT ALL!! I was recommended by customer care to cancel my contract and start over... how does that make any sense????

My line rental is with Vumatel. Vumatel discounted their line rentals a few months ago and most other ISP's discounted their clients packages to be more in line with the industry standard. I was patiently waiting for Webafrica to do the same. Obviously this also didn't happen. This is when I started looking around and noticed this price difference..

Webafrica do not care about their clients as other ISP's and are more concerned about there bottom line and new customer count than anything else. Blows my mind that they would rather force a client to cancel their contract and start a new contract than just amending the current contract??!!

For your reference I have been paying R1179 for 50mb up and 50mb down. Most 100mb packages are under R1000 now...

If Webafrica assists in sorting out this I will change my review or take it down. If however they do not, this review will still be here :)