NO CALL CENTRE, TAKES DAYS BEFORE CHAT GETS ANSWERED.

Impossible to get hold of someone to assist you. They have no call centre and this online chat takes days before anyone gets back to you. Please can you advise on who auth the closure of ticket 108959? I'm still not getting the speed, nor has any one at webafrica contacted me to confirm that my line is getting the speed. I'm still getting 150mbs less than what i'm suspose to get.