No attention given inaccurate billing

I logged a call with Webafrica on the 10th of November to bring it under their attention that they have been billing me the exact same fax usage amount for several different billing items for several months. This clearly indicates that their fax accounting system is re-using old values. Webafrica has not responded to my call at all within 14 days, even though I followed it up with a phone call to query the status of the call. All I received from them was a ridiculous email message stating the following:<br> <br> \This message concerns your ticket #***. We have not heard back from you in 24 hours and would like to know if you consider this issue to be resolved. If you have any further questions