no assistance with live chats and empty promises

Good day,

I am writing to formally express my dissatisfaction with the recent experience I have had as a new subscriber to your services.

I recently signed up for your internet service, anticipating a smooth and efficient setup process. Unfortunately, I have encountered significant issues in getting my internet connection up and running. Despite several attempts to seek assistance via your live chat support, I have found the responses to be unhelpful and ineffective. The representatives have been unable to resolve my issue, and I have received little to no guidance or clear information on how to proceed.

Moreover, I was surprised to learn that your provisioning team does not operate over the weekend. As a result, I have now been without internet access for two days. In today's digital age, where connectivity is essential for both personal and professional purposes, I find this unacceptable—especially as a new customer who placed trust in your service.

I am requesting urgent support to resolve this issue as soon as possible. If there is a dedicated team or contact number I can call to expedite the process, I would appreciate that information. I believe all customers, especially new ones, deserve prompt and efficient service, and I hope you can take immediate action to rectify this matter.

I look forward to your prompt response.