LD
Lira D
1 reviews | Active since Nov 2024
02 Mar 2026, 13:09
No assistance whatsoever!
The worst customer support ever! You wait for over an hour to get someone on chat and when they eventually come, still no resolution. I have been on a chat with someone for over two hours!!! and I am still waiting. They first said that they are waiting for Finance, now it been almost another hour and they are waiting for escalation. I work from home and can't afford to be cut off. I'm definitely going to cancel.
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Webafrica's replyOfficial
02 Mar 2026, 14:44 Hello Lira. We understand how disruptive this can be, and we truly appreciate you bringing it to our attention.We’ve taken a closer look and can see that your profile is currently suspended. The quickest way to reconnect your service is to update your payment details using the steps below:
- Log in to my.webafrica.co.za
- Click “My Billing” or go directly to pay.webafrica.co.za
- Select “Update Card”
- Enter your registered mobile number or email address
- Enter your new card details
- Click “Save Details” and follow the prompts
Webafrica's reply02 Mar 2026, 14:44
Official
Hello Lira. We understand how disruptive this can be, and we truly appreciate you bringing it to our attention.We’ve taken a closer look and can see that your profile is currently suspended. The quickest way to reconnect your service is to update your payment details using the steps below:
- Log in to my.webafrica.co.za
- Click “My Billing” or go directly to pay.webafrica.co.za
- Select “Update Card”
- Enter your registered mobile number or email address
- Enter your new card details
- Click “Save Details” and follow the prompts