LT
Lindokuhle T
1 reviews | Active since May 2025
18 Mar 2026, 14:12
No assistance
Take hours to get to them since morning trying to get hold of them with no luck only at 12:30 a consultant by the name of Thokozile M respond however didn't help after telling her my wife is not working she tells me I must restart n switch if my router for 10 minutes , after telling her that I've been doing that she says she will escalated no effort or whats so ever to try to assist instead I'm now told to wait for 72 hrs which is ridiculous
Helpful (0)
Replies (6)0
Replies (6)
Webafrica's replyOfficial
18 Mar 2026, 14:18Hi Lindokuhle, thank you for sharing your experience. We understand how frustrating it must have been to wait so long for assistance, especially after already trying the troubleshooting steps and not receiving the level of support you expected.Your concern has been taken seriously, and an escalation has now been submitted to our Faults Team for further investigation. They will review the issue in detail and work towards a resolution as quickly as possible.The 72-hour timeframe is typically provided to allow for thorough investigation, but please be assured that your case is being prioritised. You can expect feedback as soon as there is progress.Warm Regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply18 Mar 2026, 14:18
Official
Hi Lindokuhle, thank you for sharing your experience. We understand how frustrating it must have been to wait so long for assistance, especially after already trying the troubleshooting steps and not receiving the level of support you expected.Your concern has been taken seriously, and an escalation has now been submitted to our Faults Team for further investigation. They will review the issue in detail and work towards a resolution as quickly as possible.The 72-hour timeframe is typically provided to allow for thorough investigation, but please be assured that your case is being prioritised. You can expect feedback as soon as there is progress.Warm Regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
18 Mar 2026, 14:21 Hello Lindokuhle.
Thank you for sharing your experience. We completely understand how frustrating this has been, especially after spending so much time trying to get through and not getting the support you needed right away. We also hear your concern about the troubleshooting steps and the 72-hour timeframe; that’s not the kind of experience we want for you.
We’ve managed to locate your profile and can confirm that our technical support team has already logged a no connection line fault (Ref: #WA***). To help move this forward faster, we’ve raised an urgent follow-up with the team that handles all Metrofibre line faults and requested a priority update on your case. As soon as we receive feedback, it will be sent directly to you via SMS.
While standard fault turnaround times can take up to 72 hours, depending on the nature of the issue, please know that your case is being actively worked on to get your connection restored as soon as possible.
If you’d like any updates or further assistance in the meantime, you’re more than welcome to reach out to us via private message. We’re here to support you and will stay close to this until it’s resolved.
Warm regards,
Webafrica Crew
Thank you for sharing your experience. We completely understand how frustrating this has been, especially after spending so much time trying to get through and not getting the support you needed right away. We also hear your concern about the troubleshooting steps and the 72-hour timeframe; that’s not the kind of experience we want for you.
We’ve managed to locate your profile and can confirm that our technical support team has already logged a no connection line fault (Ref: #WA***). To help move this forward faster, we’ve raised an urgent follow-up with the team that handles all Metrofibre line faults and requested a priority update on your case. As soon as we receive feedback, it will be sent directly to you via SMS.
While standard fault turnaround times can take up to 72 hours, depending on the nature of the issue, please know that your case is being actively worked on to get your connection restored as soon as possible.
If you’d like any updates or further assistance in the meantime, you’re more than welcome to reach out to us via private message. We’re here to support you and will stay close to this until it’s resolved.
Warm regards,
Webafrica Crew
Webafrica's reply18 Mar 2026, 14:21
Official
Hello Lindokuhle.
Thank you for sharing your experience. We completely understand how frustrating this has been, especially after spending so much time trying to get through and not getting the support you needed right away. We also hear your concern about the troubleshooting steps and the 72-hour timeframe; that’s not the kind of experience we want for you.
We’ve managed to locate your profile and can confirm that our technical support team has already logged a no connection line fault (Ref: #WA***). To help move this forward faster, we’ve raised an urgent follow-up with the team that handles all Metrofibre line faults and requested a priority update on your case. As soon as we receive feedback, it will be sent directly to you via SMS.
While standard fault turnaround times can take up to 72 hours, depending on the nature of the issue, please know that your case is being actively worked on to get your connection restored as soon as possible.
If you’d like any updates or further assistance in the meantime, you’re more than welcome to reach out to us via private message. We’re here to support you and will stay close to this until it’s resolved.
Warm regards,
Webafrica Crew
Thank you for sharing your experience. We completely understand how frustrating this has been, especially after spending so much time trying to get through and not getting the support you needed right away. We also hear your concern about the troubleshooting steps and the 72-hour timeframe; that’s not the kind of experience we want for you.
We’ve managed to locate your profile and can confirm that our technical support team has already logged a no connection line fault (Ref: #WA***). To help move this forward faster, we’ve raised an urgent follow-up with the team that handles all Metrofibre line faults and requested a priority update on your case. As soon as we receive feedback, it will be sent directly to you via SMS.
While standard fault turnaround times can take up to 72 hours, depending on the nature of the issue, please know that your case is being actively worked on to get your connection restored as soon as possible.
If you’d like any updates or further assistance in the meantime, you’re more than welcome to reach out to us via private message. We’re here to support you and will stay close to this until it’s resolved.
Warm regards,
Webafrica Crew
LT
Lindokuhle T's updateReviewer Update
20 Mar 2026, 09:43WEB AFRICA WHEN ARE YOU GUYS FIXING MY LINE ?? My connection is done has been down NO ONE IS ASSISTING INSTEAD IM BEING TOLD OF 24/48hrs DAILY WHEN I REACH OUT .WHEN REQUESTING A MANAGEMENT CALL IM STILL BEING TOLD BY MANDISA THAT I NEED TO WAIT 24/48 HRS SO WITH YOU GUYS TO HET ASSISTANCE EVERYDAY A PERSON REACH OUT THEY NEED TO WAIT 24/48HR FOR EVERYTHING AND ANYTHING??
LT
Lindokuhle T's update20 Mar 2026, 09:43
Reviewer Update
WEB AFRICA WHEN ARE YOU GUYS FIXING MY LINE ?? My connection is done has been down NO ONE IS ASSISTING INSTEAD IM BEING TOLD OF 24/48hrs DAILY WHEN I REACH OUT .WHEN REQUESTING A MANAGEMENT CALL IM STILL BEING TOLD BY MANDISA THAT I NEED TO WAIT 24/48 HRS SO WITH YOU GUYS TO HET ASSISTANCE EVERYDAY A PERSON REACH OUT THEY NEED TO WAIT 24/48HR FOR EVERYTHING AND ANYTHING??
Webafrica's replyOfficial
20 Mar 2026, 09:50Hi Lindokuhle, thank you for sharing your experience. We completely understand how frustrating this has been, especially after repeatedly reaching out and being told to wait 24–48 hours each time. That’s not the kind of support we want for you, and we hear your concern about the delays and lack of immediate assistance.
Please note that our technical team is actively looking into the issue with your line. Updates will be provided directly to you as soon as the team has feedback.
While troubleshooting and resolution can take some time, please know that your case is being actively monitored to restore your connection as quickly as possible.
If you’d like any updates or further assistance in the meantime, you’re welcome to reach out via private message. We’re here to support you and will stay close to this until it’s resolved. Warm regards,
Webafrica Crew
Please note that our technical team is actively looking into the issue with your line. Updates will be provided directly to you as soon as the team has feedback.
While troubleshooting and resolution can take some time, please know that your case is being actively monitored to restore your connection as quickly as possible.
If you’d like any updates or further assistance in the meantime, you’re welcome to reach out via private message. We’re here to support you and will stay close to this until it’s resolved. Warm regards,
Webafrica Crew
Webafrica's reply20 Mar 2026, 09:50
Official
Hi Lindokuhle, thank you for sharing your experience. We completely understand how frustrating this has been, especially after repeatedly reaching out and being told to wait 24–48 hours each time. That’s not the kind of support we want for you, and we hear your concern about the delays and lack of immediate assistance.
Please note that our technical team is actively looking into the issue with your line. Updates will be provided directly to you as soon as the team has feedback.
While troubleshooting and resolution can take some time, please know that your case is being actively monitored to restore your connection as quickly as possible.
If you’d like any updates or further assistance in the meantime, you’re welcome to reach out via private message. We’re here to support you and will stay close to this until it’s resolved. Warm regards,
Webafrica Crew
Please note that our technical team is actively looking into the issue with your line. Updates will be provided directly to you as soon as the team has feedback.
While troubleshooting and resolution can take some time, please know that your case is being actively monitored to restore your connection as quickly as possible.
If you’d like any updates or further assistance in the meantime, you’re welcome to reach out via private message. We’re here to support you and will stay close to this until it’s resolved. Warm regards,
Webafrica Crew
LT
Lindokuhle T's updateReviewer Update
20 Mar 2026, 10:02Fix it when ?? Reach out to you on the 18th it’s the 20th today my connection is still down
I’m working from home I can’t work I’m not being paid for the days I can’t work and NOTHING AND NO ONE IS REACHING OUT AND ASSISTING INSTEAD “TECHNICAL TEAM IS LOOKING INTO IT “ from the 18 till now ????
I’m working from home I can’t work I’m not being paid for the days I can’t work and NOTHING AND NO ONE IS REACHING OUT AND ASSISTING INSTEAD “TECHNICAL TEAM IS LOOKING INTO IT “ from the 18 till now ????
LT
Lindokuhle T's update20 Mar 2026, 10:02
Reviewer Update
Fix it when ?? Reach out to you on the 18th it’s the 20th today my connection is still down
I’m working from home I can’t work I’m not being paid for the days I can’t work and NOTHING AND NO ONE IS REACHING OUT AND ASSISTING INSTEAD “TECHNICAL TEAM IS LOOKING INTO IT “ from the 18 till now ????
I’m working from home I can’t work I’m not being paid for the days I can’t work and NOTHING AND NO ONE IS REACHING OUT AND ASSISTING INSTEAD “TECHNICAL TEAM IS LOOKING INTO IT “ from the 18 till now ????
Webafrica's replyOfficial
20 Mar 2026, 10:23Hi Lindokuhle, we completely understand how frustrating this ongoing downtime has been, especially with the impact on your work and productivity. Being unable to work while waiting for your connection to be restored is understandably stressful, and it’s clear that you’ve been waiting far longer than expected for updates. We’ve submitted a follow-up with our technical team regarding your line, and they are actively looking into the issue. While we don’t have an exact fix time yet, please be assured that the team will provide updates directly as soon as they have feedback. We know waiting can be difficult, but your case is being prioritised and monitored closely to get your connection restored as quickly as possible. If there’s anything new or urgent in the meantime, you’re welcome to reply here so it can be added to the investigation. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply20 Mar 2026, 10:23
Official
Hi Lindokuhle, we completely understand how frustrating this ongoing downtime has been, especially with the impact on your work and productivity. Being unable to work while waiting for your connection to be restored is understandably stressful, and it’s clear that you’ve been waiting far longer than expected for updates. We’ve submitted a follow-up with our technical team regarding your line, and they are actively looking into the issue. While we don’t have an exact fix time yet, please be assured that the team will provide updates directly as soon as they have feedback. We know waiting can be difficult, but your case is being prioritised and monitored closely to get your connection restored as quickly as possible. If there’s anything new or urgent in the meantime, you’re welcome to reply here so it can be added to the investigation. Warm regards,
Webafrica Crew
Webafrica Crew