BZ
Ben Z
1 reviews | Active since Dec 2010
07 Apr 2026, 13:19
No Assistance
Trying to change ownership of my account and actually open a new line with them for a new property but it has been EXTREMELY difficult to get support. It seems that they are quick to sign you up but not offer the service once you do. WhatsApp is a mess - takes forever to reply and then once you get a human they send you the same form you sent to them to fill in again. Live Chat does no work - can someone please help...
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
07 Apr 2026, 15:03Hi Ben, We completely understand how frustrating this must be, changing account ownership and setting up a new line should be straightforward, and it’s clear the delays and repeated requests have been exhausting. To help you as quickly as possible, please send us a private message with your account details, proof of ownership, and the information for the new line. Once we have these, our team can personally guide you through the process and ensure the transfer and setup are completed without unnecessary back-and-forth. We’re committed to resolving this for you and making the experience much smoother going forward. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply07 Apr 2026, 15:03
Official
Hi Ben, We completely understand how frustrating this must be, changing account ownership and setting up a new line should be straightforward, and it’s clear the delays and repeated requests have been exhausting. To help you as quickly as possible, please send us a private message with your account details, proof of ownership, and the information for the new line. Once we have these, our team can personally guide you through the process and ensure the transfer and setup are completed without unnecessary back-and-forth. We’re committed to resolving this for you and making the experience much smoother going forward. Warm regards,
Webafrica Crew
Webafrica Crew
BZ
Ben Z's updateReviewer Update
07 Apr 2026, 15:28It is always amazing when a company can reply faster on a review made in public than anything happening in private on a one to one scale. The change of ownership was sent and I eventually received sub par service via WhatsApp.. Needless to say, will not be renewing another line with WebAfrica.. I have sent you the details in pvt
BZ
Ben Z's update07 Apr 2026, 15:28
Reviewer Update
It is always amazing when a company can reply faster on a review made in public than anything happening in private on a one to one scale. The change of ownership was sent and I eventually received sub par service via WhatsApp.. Needless to say, will not be renewing another line with WebAfrica.. I have sent you the details in pvt
Webafrica's replyOfficial
07 Apr 2026, 15:58Hello Ben.
We are here for you. Our teams have been updated and requested to call you to discuss the above and the next steps ASAP.
Warm regards,
Webafrica Crew
We are here for you. Our teams have been updated and requested to call you to discuss the above and the next steps ASAP.
Warm regards,
Webafrica Crew
Webafrica's reply07 Apr 2026, 15:58
Official
Hello Ben.
We are here for you. Our teams have been updated and requested to call you to discuss the above and the next steps ASAP.
Warm regards,
Webafrica Crew
We are here for you. Our teams have been updated and requested to call you to discuss the above and the next steps ASAP.
Warm regards,
Webafrica Crew