C
Chelsea
1 reviews | Active since Nov 2024
08 Jun 2026, 16:07
No assistance
I have been trying to get through to an agent for almost 2 hours , I cannot call anyone because they only help you on WhatsApp. My internet is down and I work remotely. The delay in assistance is causing grief on my end. Please can someone just help me log a fault
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Webafrica's replyOfficial
08 Jun 2026, 16:17Hi Chelsea,
We understand how frustrating it must be to struggle to get through to support while you need urgent assistance, especially when your service is affected. When you rely on your connection, not being able to get help quickly can feel very overwhelming. This situation has not met the level of support accessibility and responsiveness we aim to provide when you reach out for assistance.
We’re here to help and would really like the opportunity to resolve this with you. Please send us a direct message on Hello Peter with your email address and cellphone number linked to your account, and our team will take a closer look and assist you further.
We will continue to work with you to ensure your issue is addressed and that you receive the assistance you need.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to struggle to get through to support while you need urgent assistance, especially when your service is affected. When you rely on your connection, not being able to get help quickly can feel very overwhelming. This situation has not met the level of support accessibility and responsiveness we aim to provide when you reach out for assistance.
We’re here to help and would really like the opportunity to resolve this with you. Please send us a direct message on Hello Peter with your email address and cellphone number linked to your account, and our team will take a closer look and assist you further.
We will continue to work with you to ensure your issue is addressed and that you receive the assistance you need.
Warm regards,
Webafrica Crew
Webafrica's reply08 Jun 2026, 16:17
Official
Hi Chelsea,
We understand how frustrating it must be to struggle to get through to support while you need urgent assistance, especially when your service is affected. When you rely on your connection, not being able to get help quickly can feel very overwhelming. This situation has not met the level of support accessibility and responsiveness we aim to provide when you reach out for assistance.
We’re here to help and would really like the opportunity to resolve this with you. Please send us a direct message on Hello Peter with your email address and cellphone number linked to your account, and our team will take a closer look and assist you further.
We will continue to work with you to ensure your issue is addressed and that you receive the assistance you need.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to struggle to get through to support while you need urgent assistance, especially when your service is affected. When you rely on your connection, not being able to get help quickly can feel very overwhelming. This situation has not met the level of support accessibility and responsiveness we aim to provide when you reach out for assistance.
We’re here to help and would really like the opportunity to resolve this with you. Please send us a direct message on Hello Peter with your email address and cellphone number linked to your account, and our team will take a closer look and assist you further.
We will continue to work with you to ensure your issue is addressed and that you receive the assistance you need.
Warm regards,
Webafrica Crew