No answer / service for one full day

Item: Webafrica
Rating: 2
Author: Adolf H

I tried since the morning at 9h00 to contact Web Africa for support on their hosting. No answer on the phone. No reply to email Online Chat goes off after couple minutes holding. Ticket created, no reply.

Helpful (0)

Replies (1)

Webafrica's replyOfficial

31 Jul 2015, 12:30

Hello zart,

It saddens us to hear that you'd didn't receive assistance through the channels that you mentioned and we can understand why this is upsetting.

I've searched for your account details thoroughly so I can get our Hosting guys to call you back and resolve your query, but I'm unable to locate an account under the information you registered on this complaint.

Please drop us a private message on Facebook or a direct message on Twitter and I'll jump on this issue immediately.

Regards,
Mkhululi
Online Team

Webafrica's reply31 Jul 2015, 12:30

Official