M
Mgcini
1 reviews | Active since Aug 2026
30 Aug 2026, 21:10
No all and appointm...
No all and appointments made prior to installation The network speed is not what I'm paying for .
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Replies (1)
Webafrica's replyOfficial
31 Aug 2026, 12:09Hi Mgcini,
We understand how frustrating it must be when your installation journey has not gone as smoothly as expected and you're also concerned that the speeds you're receiving are not matching what you're paying for. This is certainly not the experience we aim to provide. As a first step, please restart your router and allow it a few minutes to reconnect. If you're still experiencing slow speeds, please stand directly next to the router, disconnect all other devices from the network, and run another speed test.Should the results still not be on par with your package, please send us a direct message via Hello Peter with your most recent speed test results and we'll gladly take a closer look.Your feedback regarding the installation and connectivity experience will be shared with our Service Quality Team for review and improvement.
Warm regards,
Webafrica Crew
We understand how frustrating it must be when your installation journey has not gone as smoothly as expected and you're also concerned that the speeds you're receiving are not matching what you're paying for. This is certainly not the experience we aim to provide. As a first step, please restart your router and allow it a few minutes to reconnect. If you're still experiencing slow speeds, please stand directly next to the router, disconnect all other devices from the network, and run another speed test.Should the results still not be on par with your package, please send us a direct message via Hello Peter with your most recent speed test results and we'll gladly take a closer look.Your feedback regarding the installation and connectivity experience will be shared with our Service Quality Team for review and improvement.
Warm regards,
Webafrica Crew
Webafrica's reply31 Aug 2026, 12:09
Official
Hi Mgcini,
We understand how frustrating it must be when your installation journey has not gone as smoothly as expected and you're also concerned that the speeds you're receiving are not matching what you're paying for. This is certainly not the experience we aim to provide. As a first step, please restart your router and allow it a few minutes to reconnect. If you're still experiencing slow speeds, please stand directly next to the router, disconnect all other devices from the network, and run another speed test.Should the results still not be on par with your package, please send us a direct message via Hello Peter with your most recent speed test results and we'll gladly take a closer look.Your feedback regarding the installation and connectivity experience will be shared with our Service Quality Team for review and improvement.
Warm regards,
Webafrica Crew
We understand how frustrating it must be when your installation journey has not gone as smoothly as expected and you're also concerned that the speeds you're receiving are not matching what you're paying for. This is certainly not the experience we aim to provide. As a first step, please restart your router and allow it a few minutes to reconnect. If you're still experiencing slow speeds, please stand directly next to the router, disconnect all other devices from the network, and run another speed test.Should the results still not be on par with your package, please send us a direct message via Hello Peter with your most recent speed test results and we'll gladly take a closer look.Your feedback regarding the installation and connectivity experience will be shared with our Service Quality Team for review and improvement.
Warm regards,
Webafrica Crew