LM
Louis M
1 reviews | Active since Aug 2011
15 Mar 2015, 18:52
No ADSL
I had a 1000+ms ping since the 9th until the 13th, they said the problem was with telkom. Friday night my ping was at normal range 50-100ms, so I closed the ticket logged. Sunday the 15th all the problems of the week is back. This is unacceptable since I'm paying for no ADSL.<br> <br> Ticket ID: ***
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Replies (1)
Webafrica's replyOfficial
25 Mar 2015, 13:25Hello louis_marais,
We can understand why you logged this complaint because a high ping is enough to drive anyone up against the wall.
As per feedback provided our guys: they've been in touch with you on a regular basis to rectify this issue and the problem has been confirmed that it's the exchange in your area. Ever since your last interaction with our guys on the 19th of March - they've been unable to get hold of you so they can follow up.
If you pick up any issues, please contact our ADSL team on *** or inform them of a suitable time to contact you so we can resolve your query.
Regards
Mkhululi
Online Team
We can understand why you logged this complaint because a high ping is enough to drive anyone up against the wall.
As per feedback provided our guys: they've been in touch with you on a regular basis to rectify this issue and the problem has been confirmed that it's the exchange in your area. Ever since your last interaction with our guys on the 19th of March - they've been unable to get hold of you so they can follow up.
If you pick up any issues, please contact our ADSL team on *** or inform them of a suitable time to contact you so we can resolve your query.
Regards
Mkhululi
Online Team
Webafrica's reply25 Mar 2015, 13:25
Official
Hello louis_marais,
We can understand why you logged this complaint because a high ping is enough to drive anyone up against the wall.
As per feedback provided our guys: they've been in touch with you on a regular basis to rectify this issue and the problem has been confirmed that it's the exchange in your area. Ever since your last interaction with our guys on the 19th of March - they've been unable to get hold of you so they can follow up.
If you pick up any issues, please contact our ADSL team on *** or inform them of a suitable time to contact you so we can resolve your query.
Regards
Mkhululi
Online Team
We can understand why you logged this complaint because a high ping is enough to drive anyone up against the wall.
As per feedback provided our guys: they've been in touch with you on a regular basis to rectify this issue and the problem has been confirmed that it's the exchange in your area. Ever since your last interaction with our guys on the 19th of March - they've been unable to get hold of you so they can follow up.
If you pick up any issues, please contact our ADSL team on *** or inform them of a suitable time to contact you so we can resolve your query.
Regards
Mkhululi
Online Team