1 reviews | Active since Dec 2017
No accountability for their courier RAM
Ram has been messing customers around on the delivery of Webafrica routers and Webafrica is not taking any accountability or assisting the customers to obtain the routers.
I have offered three times to collect my own router since RAM HAS FAILED TO DELIVER A SECOND TIME but WEBAFRICA REFUSES TO ALLOW ME COLLECT THE ROUTER all they say is that they are having issues with RAM.
YOUR ISSUES WITH RAM SHOULD NOT BE THE CUSTOMERS PROBLEM.
I have been a fibre customer for 7 months and have not once failed to pay my account. Now I switch to LTE and I get this ****py service. If I had known I would have just gone with MWEB!
Can someone please sort out this mess and get my router to me TOMORROW EVEN IF I HAVE TO COLLECT IT FROM RAM CAPE TOWN MYSELF.
I wasted R60 airtime calling Ram all day trying to follow up on my order who is going to compensate me for that?!
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah