1 reviews | Active since Jan 2012
NIGHTMARE (NO) SERVICE PROVIDER
I have read a few complaints from other people and they have all my sympathy. We had fibre installed in our complex and was encouraged by a few to cancel DSTV and have uncapped internet installed. BIG BIG mistake, we chose Webafrica . My son tested the line after 2 months as I complained about Netflix buffering and it came to be that The functioning download speed was running @ 15-20% capacity. Ticket after ticket, no feedback, then the tickets disappear. I cancelled our agreement out of frustration and they send me an Invoice for another month R839 plus R1000 for what they call a clawback fee, Bwhaaaaaa can you believe it. They went and debited my account for it, I called my bank and had it reversed. Now they are going to add R50 on my bill each time the debit order bounces. They can carry on as long as they like and build up a bill as long as they like, take me to court if they want to, I have kept all correspondence and evidence of their TERRIBLE service. They have inconvenienced me to no extent, I can scream with frustration, anyway that's my complaint
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
