Nightmare LTE Service Capped at 110Gb/170GB (4 months Ongoing with no end in Sight!)

Hi there,

I would like to write about the horrible service I am receiving, Actually horrible does not even describe it adequately. If I could Rate WebAfrica into negative I would give them a Full -5 out of 5 star. I jumped onto the bandwagon with their Rain LTE service when it was launched last year. At the end of October 2017, I upgraded my Account to benefit from the Double data promotion. I went from the 55GB + 55GB (110GB) package to the 85GB + 85GB (170GB) package... or so i Thought.

I have not received my 170GB as of yet since October 2017. I have to phone in at least 2 - 3 times a month to find out the status of my Numerous ( probably 5 + tickets on this issue). Every month I still get capped at 110GB on my account. Every month I have to phone in to Claim back my Credit and make use of topups to have internet. Every month my tickets take 4+ days to get a reply and the reply is the same (We will provide feedback shortly after talking to Internet solutions), But guess what.... NO FEEDBACK IS EVER provided and I still get capped at 110GB/170GB every single ****** MONTH! it shows up as 170GB package on webafrica but that does not matter since it gets capped at 110/170GB every month and i have to buy topups to continue using my internet!! I just had a ticket closed again this weekend by an *********** staff member. I even referenced my previously closed Ticket so they would follow up and I got a response stating that we must wait and see what happens this month basically... ARE YOU KIDDING ME?!?!? (Ill only list the most recent two ticket references here) 85084 and 34194.

Now I made it very clear in the last Ticket that I am in no way shape or form satisfied. I am Paying for something I am not receiving since OCTOBER 2017!. This is ****** pathetic to the point that I am considering cancelling my product entirely and also lodging a complaint to ICASA. Honestly, 4+ months to get onto the phone with internet solutions and fix this issue I have. WHY DO I HAVE TO PHONE IN EVERY MONTH SO MANY TIMES AND WASTE MY TIME AND MONEY !!!! This is not Rocket science. I am not interested in a reply of we will provide feedback shortly. I have had this since October 2017. I want results. I want my full 170GB package I am paying for and nothing Less.