New installation - NOT

I thought I was being proactive and decided to choose an ISP (Webafrica) and order my router, just after my appointment had been made with Vumatel to install fibre into my home. Vumatel arrived and installation was completed. My next step was to call Webafrica to get my router and get connected. I wasted a total of 30 minutes on calls. I was on the phone for 10 minutes at a time, three times. By this time I had already made up my mind and cancel all dealings with Webafrica. If this was their service, I no longer wanted to be a client. Eventually I got through to a Keagan Lester, who tried to call me down. I told him that they needed to cancel my order with immediate effect and that I would like confirmation thereof. He told me that somebody would call me back. To date, I have not had a single call, no email confirmation of my cancellation and no reply to my email of the said confirmation. What a disappointment, especially when you have an area who has just gone fibre and would welcome new business. What a disappointment, as I chose Webafrica based on the history and story about Rupert and Mathew's start up, which was inspirational. It's a pity that your customer service is not inspirational.