1 reviews | Active since Oct 2018
New Fibre Modem Needed - Requests for service unanswered
We've been struggling to get someone to help us at Webafrica - our fibre modem was ****** by a tenant and we simply need somebody to come install a new modem for us. My husband has spent close to R150 in airtime holding for assistance, only to be told to expect a callback. This is yet to happen. I have also had a ticket since Monday this week with no response from Webafrica. Webafrica please get your customer service into gear and help us out - we SIMPLY need a modem to be installed.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica