MC
Michelle C

1 reviews | Active since Jan 2012

25 Jan 2018, 17:41

New Fibre Account

I ordered 2 x separate fibre packages from Web Africa, and in both instances, there were one or two teething problems, but when speaking to the support staff for assistance, both the attitude and service received were phenomenal! The issues were escalated as necessary and follow up was done by Web Africa staff until the problems were sorted. The staff was courteous, friendly and knowledgeable and everything was explained in simple, understandable terms - no technical jargon to baffle the brain. Very impressive service.

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Replies (1)
Webafrica
Webafrica's reply26 Jan 2018, 10:56
Official

Hello Michelle

Thank you so much for taking the time to show your gratitude to the team. They are smiling from ear to ear to appreciation of your kind words.

We will continue to ensure the level of service and strive for better with each interaction

Again thank you

Have a superb weekend

Rafeeqah