NEW CUSTOMERS, NO SERVICE!!!!

support, we have just signed up on the 1st of this month, we have received the one router and haven't received the actual fibre router, we signed up for 20/20 fibre yet we see our first bill is for 100/50 and it's for the full month, yet we aren't even setup yet. We have been trying to get hold of someone for two days now with no success, Whatsapp and direct number, I am currently holding on as I type and have been for the last hour. If We do not get a call back in the next minute or my call doesn't get picked up I will be taking this further. CONSUMER PROTECTION ACT 101