New customer bad experience

New to webafrica and have had the worst experience with them from getting my fiber ported over to each morning at 3am to 7am the fiber drops completely, no warnings or communication what so ever. Very slow customer service, half the time they do not know anything, website says there is an outage but the agent on whatsapp says no outage has been detected. Not even a month in and i want to move back to my previous ISP.