New Customer

I singed up to Webafrica 14 days go and they said that Vuma will be in Contact within 14 days to install the Fibre, I also made payment of about R550 I have not got any call from Vuma for install. When I called Webafrica they said its within the 14 days so I was okay with that. I call the 2rd time and they said they going to escalate it to vuma.this after I set Webafrica an email and they emailed back say the same think will escalate. Also they're say use our fast wat up service which I never got a hold of. As a new Customer they just took my money and no help is given. Not happy