S
Stefan
1 reviews | Active since Nov 2025
04 Mar 2026, 15:27
New brand, same bs
My experience: After struggling for 2 weeks to get my connection online and I finally started using the service at Webafrica I get notified my price is increasing with R60 a few days before my debit first debit order goes off. Total breach of consumer protection act. Same old mweb just a different name and colour. Pathetic how they blame openserve and then it ended up being their fault as well, and I ended up having to be the one that fixes it myself.
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Webafrica's replyOfficial
04 Mar 2026, 15:49Hello Stefan. We can completely understand how upsetting this must feel. Thank you for sharing your experience so openly.We’ve taken your feedback seriously and have reported it to the relevant teams to review the support experience you encountered. Our aim is always to ensure transparency, fairness, and that our customers feel fully supported throughout their journey with us.We also hear your concerns regarding the installation and fault process. Feedback like yours helps us identify where communication and coordination can be improved, especially when working alongside network providers.We appreciate you raising this and giving us visibility of your experience. We are committed to learning from it and improving where necessary to ensure our customers receive the reliable service and clear communication they deserve. r^
Best regards,
Webafrica's reply04 Mar 2026, 15:49
Official
Hello Stefan. We can completely understand how upsetting this must feel. Thank you for sharing your experience so openly.We’ve taken your feedback seriously and have reported it to the relevant teams to review the support experience you encountered. Our aim is always to ensure transparency, fairness, and that our customers feel fully supported throughout their journey with us.We also hear your concerns regarding the installation and fault process. Feedback like yours helps us identify where communication and coordination can be improved, especially when working alongside network providers.We appreciate you raising this and giving us visibility of your experience. We are committed to learning from it and improving where necessary to ensure our customers receive the reliable service and clear communication they deserve. r^
Best regards,