NEVER USE WITH WEBAFRICA

THE WORST SERVICE AND CUSTOMER SERVICE.

Not only is the internet with WebAfrica constantly dropping. Wait until you try and cancel. I cancelled my account on the 3rd of June, with support agent Ziyanda N, who notified me they require a full month's notice for cancellations, which is fine, I would pay pro-rata until 3 July. Now I have been charged for the whole of July and will not be refunded because it takes a month to process a cancellation so it is still pending. Essentially 2 months notice is actually needed which is not what is communicated. Nevermind you can only chat to them over whatsapp, no other support.

So now I am paying for an entire month that I wont even be there. To be honest, I guess this is my fault because the first time I signed with them they also did not disclose any cancellation fees even when I specifically asked and they had to pull up telephonic recordings just to prove my point, so I never should have signed another contract with them.

If a senior representative can call me, that would be ideal. Since according to your chat agent, no managers are in on a Monday which i find hard to believe.