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mandisa M

1 reviews | Active since Feb 2017

19 May 2026, 13:22

NEVER USE WEBAFRICA SERVICE

WebAfrica is the worst service provider ,i havnt had internet for 2 weeks ,the consultant said theres nothing they can do ive been asking for the matter to be escalated nothing is done

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Replies (3)
Webafrica
Webafrica's reply19 May 2026, 13:32
Official
Hi Mandisa,  We understand how frustrating this has been, especially after being without internet for two weeks already. Before we push this any further, let’s try a few direct checks that can sometimes restore the connection immediately if the issue is related to the router session or fibre link. Please try the following: • Switch the router off completely
 • Unplug the power cable for about 5 minutes
 • Plug it back in and allow the router a few minutes to reconnect fully While it reconnects, please check: 
  •  Whether the fibre/light indicators are stable or flashing 
  •  Whether devices connect to WiFi but show “No Internet” 
  •  Whether all devices are affected or only certain ones 
If possible, also try: 
  •  Connecting another device to the WiFi 
  •  Forgetting the network on your device and reconnecting 
  •  Testing with an Ethernet cable if you have one available 
In many cases, this helps clear a stuck session or confirms whether the issue is with the WiFi connection itself or the line connection coming into the router. Once you’ve tested this, let us know what the router lights are doing and whether the connection changes at all so we can guide the next step properly. Warm regards,
 Webafrica Crew 
mM
mandisa M's update19 May 2026, 13:44
Reviewer Update
Im sorry but for 2 weeks ive been doing that , what gutters me the most is that i cant get someone i can call ,the whatsapp contact is very useless ,i want to be paid my money back
Webafrica
Webafrica's reply19 May 2026, 14:35
Official
 Hi Mandisa, We understand why you’re frustrated, especially after spending two weeks troubleshooting without a resolution while also struggling to get the level of support and communication you expected. Repeating the same steps over such a long period would understandably leave you feeling exhausted and let down. We have requested a follow-up to be sent to our Technical Team regarding the ongoing connection issue and the prolonged downtime you’ve experienced. The matter remains under active review so the team can determine the next steps toward resolving the fault. We also hear your concern regarding a refund request due to the length of the outage and overall experience. Your concerns have been noted on the account as part of the ongoing case review. Warm regards,
 Webafrica Crew